filbert Privacy Policy
Last updated: June 2026
filbert is committed to protecting the privacy and personal data of all users in the Philippines. This Privacy Policy explains what information we collect when you use our platform, how we use it, and the rights available to you. By accessing filbert and registering an account, you agree to the practices described here.
1. What Information Does filbert Collect?
We collect several categories of data depending on how you interact with our platform:
- Account information: Full name, date of birth, email address, mobile number, and a government-issued ID for identity verification as required under Philippine regulations.
- Payment and transaction data: Philippine Peso (PHP) deposit and withdrawal records, e-wallet identifiers such as GCash or Maya account references, and transaction timestamps. We do not store full bank account credentials on our servers.
- Device and browser data: IP address, browser type and version, operating system, screen resolution, and mobile device identifiers used to optimize platform performance and detect suspicious activity.
- Usage data: Pages visited, games played, bets placed, session duration, and navigation patterns that help us improve the user experience.
- Cookies and similar technologies: Session cookies, preference cookies, and analytics identifiers as described in section 3 below.
2. Why Do We Use Your Data?
filbert uses the data collected for the following purposes:
- To create and manage your account, process deposits and withdrawals in Philippine Peso, and verify your identity as required by applicable law.
- To provide, maintain, and improve the platform including sportsbook, live casino, and slot game experiences.
- To detect, investigate, and prevent fraudulent transactions, unauthorized access, and violations of our Terms and Conditions.
- To communicate important updates, service notifications, and support responses to your registered email or phone number.
- To comply with legal obligations under Philippine gaming and data protection regulations.
- To analyze aggregate usage trends and enhance platform performance and mobile optimization.
We do not sell or rent your personal data to third-party marketing companies.
3. Cookies and Tracking Technologies
filbert uses cookies and similar browser technologies to operate the platform effectively. Cookies are small text files stored on your device when you visit our site. We use three main types:
- Essential cookies: Required for login sessions, security tokens, and core platform functions. These cannot be disabled without affecting platform usability.
- Preference cookies: Remember language settings, display preferences, and recent activity to personalize your experience.
- Analytics cookies: Collect aggregated, anonymized data about how users navigate the platform, helping us identify areas for improvement.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing core gaming features, but may affect personalization and some performance optimizations.
4. Data Storage, Security, and Third-Party Sharing
Your personal data is stored on secured servers with industry-standard encryption protocols including TLS/SSL for data in transit and AES-256 for sensitive data at rest. filbert retains your account data for as long as your account is active and for an additional period as required by Philippine financial and gaming regulations, typically up to five years after account closure.
We may share limited data with trusted third parties only in the following circumstances:
- Payment processors: E-wallet providers such as GCash and Maya receive the minimum data necessary to process PHP transactions securely.
- Identity verification services: Third-party KYC providers may process your identification documents to fulfill regulatory requirements.
- Legal and regulatory authorities: We will disclose data to Philippine government agencies, law enforcement, or regulators when required by law or court order.
Any third-party service provider engaged by filbert is contractually bound to handle your data with appropriate confidentiality and security standards.
5. Your Rights and Minor Protection
As a user based in the Philippines, you have the following rights regarding your personal data held by filbert:
- Right to access: You may request a summary of the personal data we hold about you at any time.
- Right to correction: If any of your data is inaccurate or outdated, you may request that we update it by contacting support.
- Right to deletion: You may request that we delete your personal data, subject to legal retention obligations. Deletion requests may result in account closure.
- Right to object: You may object to certain types of data processing, including non-essential analytics, by updating your preferences or contacting us directly.
filbert strictly prohibits the registration or use of its platform by individuals under 18 years of age. We do not knowingly collect personal data from minors. If we discover that a minor has registered an account, that account will be immediately suspended and personal data deleted in accordance with child protection obligations under Philippine law.
6. Policy Updates and How to Contact Us
filbert may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will notify registered users via email or a visible notice on the platform. Continued use of filbert after a policy update constitutes your acceptance of the revised terms.
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our support team at: [email protected]. For general platform questions, our FAQ page covers a wide range of topics including account setup and payment information.